Troubleshooting
AlcoholEdu Troubleshooting Tips from Texas Tech University
Self-help
Access the AlcoholEdu self-help knowledge base by visiting www.alcoholedu.com and clicking the “Help” button at the top, right-hand side of the page. The self-help knowledge base is located on the left side of the help page.
Additional Support
If you are experiencing difficulties logging into the course or navigating the course, please contact the toll-free AlcoholEdu hotline at 1-866-384-9062. This number is staffed 24 hours a day, seven days a week.
You will need your MU Student ID number to login to the AlcoholEdu program.
You can look up your Student ID number by following these directions.
1. Go to https://myzou.missouri.edu/psp/prd/?cmd=login
2. Choose LOGIN
3. Select SELF-SERVICE
4. Click on CAMPUS PERSONAL INFO
5. Choose DEMOGRAPHIC INFO
6. Select STUDENT ID NUMBER (This will be an 8 digit number).
DOs and DON'Ts for taking the Course:
- DO have the minimum system requirements installed: Flash 7.0 or higher and Internet Explorer or Firefox. AlcoholEdu is not compatible with the AOL browser.
- DO click the "Next" button at the end of each section to save your progress.
- DO click through each screen at log in: (1) Welcome Screen (2) Media settings screen (3) Course Overview screen.
- DO Disable all pop-up blockers and uninstall any toolbars. These can cause problems with the media files and cause them to loop over and over.
- DO NOT use the "Back" button on your browser.
- DO NOT have any other programs or applications open or running (such as Instant Messenger or music file sharing - Kazaa, Audiogalaxy, etc.)
- DO NOT play music or run video clips on your computer (CDs, MP3s, MySpace, other Web sites, etc)
- DO NOT have other browser windows open.
If you experience difficulty:
- Reboot your computer
- Choose "Audio Only" on the AlcoholEdu Media Settings Page.
- Try another browser. AlcoholEdu supports Internet Explorer and Mozilla Firefox
- If using wireless, connect directly to the internet for a fast connection.
- Try another computer
- Try a different internet connection (i.e. school lab or library, your home or home of a friend/relative). If using dial-up, find a faster connection (i.e. DSL or Broadband).
- Try a different time of day (during non-peak hours, i.e. morning).
DOs and DON'Ts for the Course Exam:
- DO take the Exam in one sitting -- if you log out during the Exam, the course will assume you are complete and assign a grade.
- DO use the "Previous" and "Next" buttons on the exam screen.
- DO contact the Student Online Technical Support Center if you experience a problem with the exam.
- DO NOT have other applications or browsers open with course review information.
- DO NOT use the browser's "Back" button when taking the exam.
- DO NOT have two browser windows open with course information in it at the same time. This may cause errors with your exam score.
For questions about using the AlcoholEdu program or when in doubt:
1. Go to www.alcoholedu.com and click on the "Technical Info" button in the upper-right hand corner of the screen
2. Call the AlcoholEdu Technical Support Center at 1-866-384-9062, 24-hours a day, 7 days a week.
For problems with your MU email account:
1. Check out the MU IT KnowledgeBase at: https://help.missouri.edu/
2. Call the MU IT Help Desk at (573) 882-5000
To contact the MU AlcoholEdu Team with non-techical questions:
1. Send a message to: alcoholedu@missouri.edu
2. We'll do our best to get back to you within 24-48 hours, Monday-Friday.
© 2007 Outside The Classroom, Inc.© 2006 Texas Tech University
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