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Frequently Asked Questions


Insurance, Health Fee & Payments

1. Are medicines, X-rays and/or tests that providers order covered?

X-rays, lab tests and medications that may be prescribed by our providers are not covered by the health fee. This is when your insurance coverage will be needed. We send students to the University Hospital X-ray unit on the first floor of the University Physicians Medical Building (UPMB) and the hospital processes the charges. In regard to labs, we try to check with the student's insurance company to see where coverage is best and then refer the student to that facility. In most cases, this will be with the University Hospital Lab facility located within the UPMB. Students can take prescriptions written by our providers to any pharmacy of their choosing.

 

2. Why do we need to pay the health fee when my son/daughter already has a doctor in town and they won’t ever go there?

Even if they don’t actually come into our facility, all students benefit from the health fee by our campus community health work.

  1. We track and enforce the immunization requirements to prevent epidemics of measles, mumps, meningitis and tuberculosis.
  2. We help to manage potential disease outbreaks of additional diseases like Hepatitis A and chicken pox.
  3. And we work closely with other campus departments to promote healthy behaviors such as:
    • Eating
    • Exercise
    • Stress management
    • Sexual health
    • Alcohol
    • Tobacco
    • Substance use
    • Eating disorders
    • Recognition of depression and anxiety

4. Quick and easy access to Behavorial Health professionals when needed

 

3. Is my spouse covered by my health fee?

Spouses of Mizzou students may also receive services from the Health Center.

  1. You and your spouse must be legally married and you must be currently enrolled as a University of Missouri student.
  2. You must sign the attached Authorization Form, allowing the following charges to be billed to your student account:
    • An additional pre-paid student health fee of $125 for your spouse
    • Charges for any services your spouse receives not covered by the health fee. (Covered services are described below.)
  3. If you are a part-time student, you must also purchase the pre-paid student health fee to receive Student Health Center services for yourself.

 

4. Can I bring my children to the Student Health Center?

Children are not eligible to use the Health Center.

 

5. What do I do if the Student Health Center is closed?

  1. Call our main number (573) 882-7481 to talk with a Registered Nurse.
  2. If you have a life-threatening situation, call 911 or go to the nearest emergency room.
  3. A 24-hour mental health hotline is available at 800-395-2132.
  4. If you have an urgent situation that cannot wait until the Health Center re-opens, check with your insurance company to see where health care services are covered Columbia
  5. more info

 

6. What are the different payment options a student has at the Health Center?

  1. Student charge
  2. Cash
  3. Check
  4. Credit card

All patients may ask us to file to their medical insurance.

 

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Immunizations & Prevention

1. Ideas for locating your immunization records (MMRs)

  1. Parents
  2. High school or previous college attended
  3. Family physician or pediatrician
  4. Health Department or clinic where vaccinated

 

2. Can you release my immunization records?

We can release immunizations that we have given. Records brought or sent to us from other health facilities or copies of your childhood records are considered secondary releases that we are unable to release to you or to another university or facility.

In an effort to assist with this process, effective Fall 2016, we have made changes allowing us to re-release records that were submitted beginning Fall 2016. To obtain these immunization records complete the Family Education Educational Rights and Privacy Act (FERPA) form and the HIPAA Record Release form. Record releases can take up to 7 business days.

 

3. What is the MMR vaccine?

Measles, mumps and rubella

  • They are serious diseases and before vaccines they were very common, especially among children.
  • These diseases spread from person to person through the air. You can easily catch them by being around someone who is already infected.
  • Learn more at the Centers for Disease Control (CDC)

 

4. Why should I be vaccinated against Meningococcal disease?

  • Meningococcal disease is a serious bacterial illness.
  • It is a leading cause of bacterial meningitis in children 2 through 18 years old in the United States. Meningitis is an infection of the covering of the brain and the spinal cord.
  • Anyone can get meningococcal disease. But it is most common in infants less than one year of age and people 16-21 years.
  • College freshmen living in dormitories are at an increased risk for this disease.
  • Learn more at the Centers for Disease Control (CDC)

 

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5. Is there a cost for allergy injections?

6. How do I get my allergy injections started?

  1. Have your allergist send the antigen to us or bring it with you to your first visit.
  2. Make an appointment with a provider to review your protocol.
  3. Make an appointment with our allergy nurse (these appointments can be on the same day).

 

7. Why do I have to wait in the Health Center for 30 minutes after an allergy injection?

Most reactions to allergy shots happen within the first 30 minutes of receiving the injection.

 

8. How do I know if I'm in the high-risk category for TB?

TB screening is mandatory if you fall in one of the following high-risk categories:

  • You are from or have lived for two months or more in Asia, Africa, Central America, South America or Eastern Europe.
  • You have been diagnosed with a chronic medical condition that may impair your immune system.
  • You are a health care worker.
  • You are a volunteer or employee of a nursing home, prison or other residential institution.
  • You have had recent contact with an active TB case

 

If any of the above apply, see what's required.

 

9. What is TB and its risk factors?

  • Tuberculosis (TB) is a disease caused by germs spread from person to person through the air.
  • TB usually affects the lungs, but it can also affect other parts of the body, such as the brain, the kidneys or the spine.
  • A person with TB can die if they do not get treatment.
  • Learn more at the Centers for Disease Control (CDC)

 

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10. How do you test for TB? Is a blood test necessary?

  • If you are a foreign-born student or a student who has lived outside the United States for more than two months, MU policy requires you be screened for TB.
  • Many students born outside the United States have received a BCG vaccine. This may cause a false positive reading on a PPD “skin test.”
  • The Health Center uses the QFT “blood test” to screen students who have received BCG.

 

11. What does it mean if my TB test comes back positive?

This simply means that somewhere, sometime, you were exposed to someone with TB. Further testing will be required.

 

12. Why do I need to have to meet MU's Immunization policy?

There will be a hold placed on your MyZou account resulting in pre-registration delays. Learn more

 

13. Is there a cost for travel health services?

Yes — Call the immunization & prevention office to discuss (573-882-7481 option #4).

  • If you require additional immunizations, the nursing visit is covered by your student health fee.
  • There may be a charge for the immunizations.

 

14. Does my insurance cover the travel visit or immunizations?

Insurance coverage varies widely. Contact your insurance company directly.

 

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15. How far in advance should I schedule my travel visit prior to my trip?

  • Six months is perfect.
  • Why? Some immunizations cannot be given at the same time and have to be given with a certain amount of time between injections.

 

16. Can my friends and family get their travel immunizations at the Health Center?

  • Only if they are MU students.
  • Our services are for MU students only.
  • We will be happy to refer your friends and family to a local travel clinic.

 

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Provider Visits

1. Do I have to call ahead? Why can't I just walk in and be seen?

The Student Health Center is just like your doctor's office back home. In order to serve all students efficiently, we require you schedule an appointment instead of walking in. This helps us maximize the amount of time you get to spend with your provider, while minimizing the amount of time you spend waiting.

Students who call ahead to schedule an appointment will typically be seen the same or following day.

 

2. What health information should I bring to Mizzou?

  1. Insurance and prescription cards (if you have insurance)
  2. Parent's birth dates including the year (for insurance purposes)
  3. Past medical problems or surgeries
  4. Medications you are currently taking
  5. A list of drug, food or environmental allergies
  6. Family medical history (i.e. cancer, diabetes, hypertension, heart disease)

 

3. What if I have a chronic medical condition?

  1. Make an appointment early in the semester
  2. Establish a relationship with one of our primary care providers (maintain continuity of care)
  3. Send relevant medical records to the Health Center, addressed Attention: Medical Director

 

4. Who will I see for my appointment?

  1. Certified physicians
  2. Certified nurse practitioners
  3. Licensed psychologists
  4. Certified behavioral health counselors
  5. Certified health education specialists.
  6. Meet us

 

5. What is the class excuse policy?

  1. We do not write excuses for classes or exams missed due to illness.

  2. The Health Center views class attendance as an administrative matter between the student and the faculty member.

  3. If a student misses class while in the Health Center, they should ask their provider for visit proof during their appointment. Our providers do not write excuses for classes or exams missed due to illness.

 

6. Can I bring my children to the Health Center?

Dependent children are not eligible to use the Health Center.

 

7. Can I get a copy of my medical records sent to my new provider?

Yes, but you have to fill out our record release form.

  1. Fill out completely
  2. Fax, mail or drop it by the Health Center
  3. We'll forward it to you or to your new school (tell us which you prefer)
  4. This can take up to seven business days

 

8. Why do we use the term "provider" instead of "doctor?"

Because we are an integrated health center, we have many different certified and licensed health care professionals within our walls and not all of them are "doctors."

 

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9. How we help with chronic medical conditions

Our goal is to maintain continuity of health care whenever possible, especially for your chronic medical conditions. To have a seamless transition to Mizzou, complete the following two steps:

  1. Make an appointment early in the semester to establish a relationship with one of our primary care physicians.
  2. Bring a letter and/or appropriate and recent medical records from your family physician. The letter should be addressed to Scott Henderson, MD, MU Student Health Center Medical Services Director, 1020 Hitt St., Columbia, MO 65212.

 

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Privacy

1. Will my parents be notified of my Health Center visit?

No.

  1. Students 18 years and older are viewed as individuals with the right to confidential health care.
  2. Staff will not release any information without student consent.
  3. Charges on your bill read as a “Student Health charge” only.
  4. If you are concerned about the explanation of benefits (EOB) from the insurance company going to the owner of your insurance plan (frequently students' parents/guardians), call the number on the back of your card and ask if the EOB can be sent to you directly.
  5. We need to obtain parental consent for students 17 years old and younger except for:
    1. concerns regarding pregnancy
    2. sexually transmitted infections (STIs)
    3. drug or substance abuse.
    4. In these situations we do not need parental consent.

 

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Copyright © 2017 - Curators of the University of Missouri. All rights reserved.
1020 Hitt St, 4th floor, Columbia, Mo. 65212
Ph: (573) 882-7481 | Fax: (573) 882-5370
Updated: March 15, 2017